Store Policies
This page covers how Airfllow AC handles your orders, our reliable UK shipping approach, easy returns for our portable units, and your privacy.
Privacy Policy
What data we collect
At AIRFLLOW AC, we only collect information that is necessary to provide you with the best service possible. This includes your name, contact details (such as email and phone number), delivery address, and order information. We don't store sensitive payment data on our servers.
How we use your information
We use your data primarily to process your orders and ensure your AC unit reaches you safely in the UK. We also use it to provide customer support and, if you give us your explicit consent, to send you helpful cooling tips and occasional marketing updates that we think you'll love.
Security and Storage
Your privacy is our priority. We store your data securely using industry-standard encryption and only keep it for as long as needed to fulfill our legal and business obligations. We never sell your personal details to third parties.
Managing your data
You have the right to access, update, or delete your personal information at any time. Simply get in touch with our friendly team at privacy@coolbreeze.co.uk, and we will be happy to help you manage your data preferences.
Shipping Across the UK
- Standard UK Delivery: 3-5 business days for all portable AC units.
- Express Shipping: Next-day delivery available for orders placed before 12 PM.
- Tracking: Fully tracked service with regular SMS and email updates on your unit's progress.
- Courier Partners: We use specialised UK couriers to ensure heavy units are handled with care.
Returns & AC Unit Care
- 30-Day Window: Returns must be initiated within 30 days of receiving your AC unit.Condition: Units must be in their original packaging, unused, and include all accessories.Proof of Purchase: A valid order confirmation or receipt is required for all returns.
Terms & Conditions
Website Usage
By accessing the AIRFLLOW AC website, you agree to use our platform for lawful purposes only. We strive to maintain a secure and accessible shopping environment for all UK customers looking for portable cooling solutions.
Placing Orders
When you place an order, you are making an offer to purchase a portable AC unit. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse service to anyone at any time.
Pricing & Payment
All prices are listed in GBP and include VAT where applicable. Payments are processed securely at the time of checkout. While we try to ensure all prices are accurate, errors may occur, and we will contact you if this happens.